Legal
Privacy Policy
Last updated: June 2025
Lavastone (operated by Submarine Singapore, "we", "us", "our") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).
What We Collect
When you browse our website or place an order, we may collect your name, email address, phone number, delivery address, and order history. Payment transactions are processed by HitPay — we do not store card or PayNow account details. We also collect basic usage data (pages visited, browser type, IP address) via cookies to improve our website.
How We Use Your Data
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to your enquiries
- Send product updates or promotions, with your consent
- Improve our website and services
We do not sell your personal data to third parties.
Data Retention
Order records are retained for 7 years for accounting and legal compliance. Account data is retained until you request deletion. To request deletion, email us at hello@lavastone.sg.
Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Withdraw consent for marketing communications at any time
To exercise these rights, contact our Data Protection Officer at hello@lavastone.sg. We will respond within 5 business days.
Contact
Submarine Singapore
hello@lavastone.sg